FAQ

VmxPets.com is an online store specializing in pet products. We offer a wide range of high-quality items for pets, sourced from famous top popular brands. Our mission is to provide pet owners with everything they need to care for and pamper their furry friends while being environmentally conscious.

All our products are shipped from our warehouse located in Valencia, Spain.

We ship worldwide! While our primary market is in Spain, we welcome orders from any country. Shipping fees and delivery times may vary depending on your location.

Yes, currently we offer free delivery on all orders within Spain.

Absolutely! All our products are made from 100% recycled materials. We care deeply about climate change and are committed to providing products that prevent further environmental damage. Our products are not only sustainable during their use but are also designed to be environmentally friendly at the end of their lifecycle.

By using recycled materials, we significantly reduce the need for new raw materials and lower our carbon footprint. This process helps in conserving natural resources and reducing waste, making our products a better choice for the planet.

To place an order, simply browse our online store, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

We accept various payment methods, including major credit and debit cards, PayPal, and other secure payment options.

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipment.

Delivery times vary depending on your location. Orders within Spain typically arrive within 2-5 business days. International orders may take longer, typically 7-14 business days. You will receive a tracking number once your order has been shipped.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier's tracking page.

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, please contact our customer support team for further instructions.

Refunds will be processed using the original payment method within 7-10 business days after we receive the returned items and confirm their condition.

If you receive a damaged or incorrect item, please contact our customer support team immediately at sales@vmxpets.com. We will arrange for a replacement or refund, depending on your preference.

Use this text to provide answers for your most commonly asked questions.

Yes, all our products are sourced from reputable suppliers and meet strict safety standards to ensure the well-being of your pets.

Each product listing includes detailed size charts and measurements. Please refer to these charts to find the appropriate size for your pet. If you need further assistance, feel free to contact our customer support team.

Here at VMXPets, we take your privacy seriously. All personal information is handled in accordance with standard European's privacy policies and regulations. For more details, please refer to our Privacy Policy page.

Yes, we use secure encryption technology to protect your payment information. Our payment gateway is compliant with the highest industry standards for data security.