General Questions
1. What is VmxPets.com?
VmxPets.com is an online store specializing in pet products. We offer a wide range of high-quality items for pets, sourced from famous top popular brands. Our mission is to provide pet owners with everything they need to care for and pamper their furry friends while being environmentally conscious.
2. Where do you ship from?
All our products are shipped from our warehouse located in Valencia, Spain.
3. Which countries do you ship to?
We ship worldwide! While our primary market is in Spain, we welcome orders from any country. Shipping fees and delivery times may vary depending on your location.
4. Is delivery free in Spain?
Yes, currently we offer free delivery on all orders within Spain.
Environmental Commitment
5. Are your products environmentally friendly?
Absolutely! All our products are made from 100% recycled materials. We care deeply about climate change and are committed to providing products that prevent further environmental damage. Our products are not only sustainable during their use but are also designed to be environmentally friendly at the end of their lifecycle.
6. How do your products contribute to preventing climate change?
By using recycled materials, we significantly reduce the need for new raw materials and lower our carbon footprint. This process helps in conserving natural resources and reducing waste, making our products a better choice for the planet.
Ordering and Payment
7. How can I place an order?
To place an order, simply browse our online store, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
8. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, PayPal, and other secure payment options.
9. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipment.
Shipping and Delivery
10. How long will it take to receive my order?
Delivery times vary depending on your location. Orders within Spain typically arrive within 2-5 business days. International orders may take longer, typically 7-14 business days. You will receive a tracking number once your order has been shipped.
11. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier's tracking page.
Returns and Refunds
12. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, please contact our customer support team for further instructions.
13. How will I receive my refund?
Refunds will be processed using the original payment method within 7-10 business days after we receive the returned items and confirm their condition.
14. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately at sales@vmxpets.com. We will arrange for a replacement or refund, depending on your preference.
Frequently asked question
Use this text to provide answers for your most commonly asked questions.
Product Information
15. Are your products safe for pets?
Yes, all our products are sourced from reputable suppliers and meet strict safety standards to ensure the well-being of your pets.
16. How can I find the right size for my pet?
Each product listing includes detailed size charts and measurements. Please refer to these charts to find the appropriate size for your pet. If you need further assistance, feel free to contact our customer support team.
Privacy and Security
17. How do you handle my personal information?
Here at VMXPets, we take your privacy seriously. All personal information is handled in accordance with standard European's privacy policies and regulations. For more details, please refer to our Privacy Policy page.
18. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Our payment gateway is compliant with the highest industry standards for data security.